Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Great location
Spacious rooms
Inconsistent service
Pricey dining
7.4/10
Very good
Rooms
6.8
Location
9.0
Service
7.0
Dining
7.2
Guest reviews
7.4/10
based on 6 reviews
8.5
8.5/10 based on 2214 reviews
Danny
United Kingdom,
January
2024
8.2/10
The hotel's rooms were somewhat small and lacked coffee or tea facilities, not quite meeting the expectations for a 5-star experience.
Rooms
6.0
The rooms felt extremely small and lacked coffee or tea facilities, not quite living up to a 5-star experience.
Service
9.0
The service at the hotel was fantastic, with staff being pleasant, helpful, and exceptionally attentive to guests' needs.
Location
9.0
The hotel is located in a posh area within walking distance to the old town, making it very friendly and convenient for guests looking to explore Munich. However, there were some issues reported with payments being messed up.
Dining
8.0
The dining experience at the hotel was good overall but slightly on the pricy side. There was a great variety of options, including lots of fresh fruit and healthy choices, with particularly accommodating hosts.
Facilities
9.0
The hotel offers a variety of facilities including room service, car hire, dry cleaning, and housekeeping services, ensuring guests have everything they need during their stay.
James
United States,
December
2023
7.0/10
The hotel boasts a prime location, making it easy to explore Munich with close proximity to Marienplatz and the farmers' market. The rooms, although smaller than expected, offer a convenient base for your stay. However, access to the rooms is limited until 3 pm, and the rates may not match the room size.
Rooms
6.0
The rooms are indeed small, which may not justify the high charges. Access is restricted until 3 pm.
Service
5.0
The service could be improved as I experienced some instances of carelessness and rudeness. However, the staff apologized for these occurrences at checkout.
Location
9.0
The hotel's location is excellent, with easy access to Marienplatz and Hofbrauhaus, right next to the city center. A prime spot for exploration.
Dining
8.0
The dining experience was slightly chaotic with the breakfast service needing better organization. However, the quality of food was top-notch, standing out among German hotels I have visited.
Facilities
7.0
The hotel offers in-house bars and facilities suitable for family situations.
Rodney
United Kingdom,
November
2023
6.4/10
The hotel's location stood out as the only plus amidst a mixed experience. While the rooms were spacious and clean, the dark, cramped feel was less than ideal. The service left much to be desired, with missed main dishes and staff inattentiveness. Dining was a hit or miss, with some aspects falling short of expectations. Despite its drawbacks, the hotel served an excellent dinner with friendly service and is conveniently located for various activities.
Rooms
6.0
The rooms felt tired and dark but were nice, spacious, and clean.
Service
5.0
The service was a mix of hits and misses, with some staff making me feel at home and others lacking attention. Despite this, some complimentary services were appreciated.
Location
8.0
The location was the only plus, being conveniently situated for various activities and services.
Dining
7.0
The dining experience was a mix of good and below-expectation moments. While accommodating, there were some aspects that felt lacking.
Facilities
6.0
The hotel offered a range of facilities, some of which were not up to the expected standard, but the overall variety was appreciable.
Thomas
United States,
August
2023
7.0/10
My stay at the hotel was a mix of positives and negatives. The room, despite being silent, was not as large or luxurious as expected for the high price. However, the service was attentive and allowed me to secure front row seats for a performance. The location was excellent for exploring Munich, but the dining experience fell below expectations. The facilities were overall satisfactory, enhancing my experience.
Rooms
6.0
The room was silent but not as spacious or lavish as anticipated for the price. It still had remnants from the previous guest, making it messy.
Service
8.0
The service was attentive, and I appreciated the option to secure front row seats for a performance.
Location
9.0
The location was fantastic for exploring Munich, with easy access to popular tourist spots like Marienplatz and the farmers market. The proximity to the Hofbrau house added to the charm.
Dining
5.0
The dining experience was disappointing and below the expectations for a 5-star hotel. I would consider skipping it next time, despite the recommendation for the Bavarian specialties.
Facilities
7.0
The facilities were adequate and provided necessary amenities for a comfortable stay.
Jack
United States,
August
2023
7.2/10
This hotel is a great spot for a stay, offering pleasant and clean rooms, although the service was a bit lacking. The location is top-notch, near popular attractions in the city. Dining was good but could be more luxurious. Overall, a decent value for the price paid.
Rooms
8.0
My room was not only clean and comfortable but also spacious, making for a good stay.
Service
5.0
The service was a bit inconsistent, with some staff seeming overwhelmed and lacking professionalism.
Location
9.0
The hotel is located in a prime area, perfect for exploring the city and enjoying nearby attractions.
Dining
7.0
The dining experience was decent, offering good food but could step up in terms of luxury and price.
Facilities
7.0
The facilities were adequate with no major complaints.
Great location
Inconsistent service
Ross
United Kingdom,
April
2023
9.2/10
This hotel is a gem in the heart of Munich, offering a wonderful stay with a few minor drawbacks. The rooms are cozy and overlook Maximilianstrasse, providing ample closet space. The service is exceptional, especially for special occasions like anniversaries. The location is perfect for exploring the city, just steps away from dining and shopping. The dining experience is delightful with authentic Bavarian dishes. Overall, a great value for a stay filled with comfort and care.
Rooms
9.0
The rooms are cozy and well-equipped with many closets, a comfortable chair, and footstool overlooking Maximilianstrasse.
Service
10.0
The staff is warm and very attentive, especially in personalizing experiences like celebrating anniversaries. They go above and beyond to assist with recommendations and services.
Location
10.0
The hotel's location in the center of Munich is ideal, close to restaurants, shopping, and key attractions like Marienplatz and the English Garden. Perfect for exploring on foot.
Dining
8.0
The dining experience is excellent, especially recommended are the Bavarian Weißwurst with sweet mustard and the Leberkäse. A true taste of authentic Bavarian cuisine.
Facilities
9.0
The hotel offers all the necessary amenities for a comfortable stay, including car hire, laundry, and housekeeping services.